Line Design Technology Limited is committed to quality in all we do.

 

Our quality management system is externally accredited by British Standards Institute to ISO 9001

 

A copy of our certificate is available by clicking here

 

Our Quality Management System is also verified by Achilles UDVB

 

A copy of our UVDB certificate is available by clicking here

 

Our Quality score is 86% for our office and 83% for our on-site activities

 

Quality Policy Statement

 

Line Design Technology Limited is a Specialist Survey & Design Consultancy.

 

By focusing on the Electricity Industry we can ensure our customers needs come first.

 

One of Line Design Technology Limited’s core values is quality in all we do.

 

In meeting the above, LDT also aims to achieve high levels of customer satisfaction by delivering reliable, high quality, cost effective services within agreed time-frames.

 

LDT is committed to upholding the applicable standards on quality of service, regulatory responsibilities, health and safety as well monitoring the environmental impact of our business activities.

 

Quality is easy to achieve as a concept, but much harder to demonstrate in the “real world” of business today.

LDT has addressed the issue of real quality by promoting a culture of quality first in its staff and contractors. How is this achieved?

 

• Our service is always prompt

• Our staff are always polite & courteous

• All work done meets the standards as set out in our quality manual

• Any complaints are dealt with efficiently and within an acceptable time period

 

• Monitoring our customer performance by seeking customer feedback

The directors of LDT work alongside operational staff out in the field, to ensure they see with their own eyes the problems and issues that they face.

By taking a proactive approach, LDT can stay sharp to the needs of our customers, ensuring each client receives a tailored service that fits their requirements exactly.

To ensure “real world” quality LDT has implemented a staff training program that offers one to one training and development.

All staff are encouraged to take an active role in raising the company’s standards.

To assist with the above, LDT has implemented a management system that meets the requirements of ISO 9001:2008.

We are committed to the continual improvement of our services, standards and business practices

Line Design Technology understands that our strength is our size.

By being a specialist company in the industry we can stay focused on our customer’s specific needs and expectations to ensure quality in all we do.

 

Peter W Jones

 

Managing Director

(Original signed copy held in office).

 

 

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